FREQUENTLY ASKED QUESTIONS (FAQ)
1. How do I track my order?
[DESKTOP] Click the "Order Tracking" button on the top
[MOBILE] Click "≡", "Account", "Track Order".
Fill in your e-mail address and the order ID that you want to track, then click "search" to see the status of your order.
2. I'm having trouble signing in to my account. How can I log in again?
If you receive an error message indicating that your e-mail and password are unknown, please use the following steps:
- Clean up your browser cache and history. Close and open a new window again.
- Make sure you use the right e-mail and password.
If you don't remember your password, please. Click the "Forgot My Password" link. Enter your e-mail address, and a connection to create a new password will be sent to your e-mail address.
3. I can’t reset my password.
Go to the login page and press "Forgot your password." You will be prompted to enter your registered e-mail along with the captcha code, click once to reset your password. If the reset password is not successful, please wait about 10 minutes before requesting for another reset password.
4. What kind of payment method is available?
The following payment method are available:
- Bank Transfer, available for bank transfer from BCA, Mandiri, Permata and ATM Bersama/ Prima/ Alto.
- Virtual Account: BCA,Permata
- Credit card (Visa/Mastercard logo) issued in Indonesia
- Digital Wallet: GoPay
5. How do I make a purchase?
- After selecting the product, click the shopping cart logo to check out.
- Remember to login to your account or to sign up should you have not sign up.
- Fill in the SHIPPING ADDRESS.
- Select your preferred SHIPPING METHOD.
- Click NEXT.
- Go into ONE STEP CHECKOUT page, choose your preferred PAYMENT METHOD.
- Follow the rest of the payment flow.
6. How do I know whether or not my payment is successful?
If you have made a payment and it has been checked, you will receive an e-mail telling you that your order has been successful. Email verification of your payment will be sent after your order has been verified.
7. What is the shipping method available?
We provide regular shipping (2-4 days). Expect a slight delay in delivery over the weekend and on public holidays.
8. When will my order be delivered?
Once your payment has been confirmed, we will begin processing your order every day, the last payment should be made by 15:30 WIB.
Shipments will be made Monday through Friday, excluding Saturday and Sunday (CLOSED). Orders placed between Friday 15:30 WIB and Monday before 09:00 WIB will be processed on Monday.
9. Is it possible to return or exchange the product that I had purchased?
myrism acknowledges only the return of the product and the exchange for the following condition:
- The returned products are different (color/type/size) from the ordered product.
- The product obtained in a degraded state, which means that the product is no longer appropriate for use.
myrism DO NOT allow product return and exchange under the following condition:
- Customer does not like or do not match the product
- Shipping/packaging is obtained under dented/torn/wet conditions due to incompetence on the part of the shipping courier, but the product is still in good shape.
GENERAL SPECIFICATIONS FOR RETURN AND EXCHANGE PRODUCT
- The return of the product shall be made no later than 3 (three) days after receipt of the product. The returned product must be obtained by myrism no later than 7 (seven) days after the return date is approved.
- The returned product has not been used and is still in its original state complete with tags attached to the product. Without damaged, including stains, broken seams, missing buttons, loose threads or other conditions that render the item considered faulty or damaged.
- The return and exchange of the product shall be processed no more than 5 (five) working days after the receipt of the product by myrism.
- We shall review the conditions of return and exchange of the product; if there are any criteria that are not met, myrism shall have the right to refuse the proposal for return and exchange of the product.
- customer will bear the shipping cost for the return & exchange product.
- Due to the variation in resolution of the computer or smartphone, there may be variations in color with the actual product, and the size of the product may vary depending on the measuring process. Thus, the small size error (1-3 cm) does not apply to the return/ exchange product requirement.
- Please send your return/ exchange product request by e-mail to firstname.lastname@example.org along with photo / video documentation of the received product and details of the complaint. Our customer service will help ensure that your request complies with the relevant terms and conditions.